Complaints

If you wish to make a complaint you can contact us in a number of ways:

  • Call: 0121 554 0437
  • In writing: Babber Jewellers, 130 Soho Road, Handsworth, Birmingham, B21 9LN
  • In person: At your local Babber Jewellers store.

We will do our best to resolve complaints before close of business on the next working day. However, if we are unable to do this we will:

  • Acknowledge your complaint in writing within 5 working days assuring you that the we have received the complaint and it is being dealt with.
  • Keep you informed of the progress of the complaint
  • Provide you with a final response within 8 weeks of receipt of the complaint.

If you are not satisfied with our response you may wish to take your complaint to the Financial Ombudsman Service. In order to contact the Financial Ombudsman Service, you should write to them at Exchange Tower, London, E14 9SR Telephone: 0800 023 4567 Email: complaint.info@financial-ombudsman.org.uk Website: www.financial-ombudsman.org.uk